Web applications are becoming ever more widely seen in the market, as the rapid growth of the Software as a Service approach. The fact that such applications are available to the entire world 24×7 means that the demands on support can become onerous soon after the launch of a service. Providing round-the-clock support in the Western world is often difficult and expensive to achieve. The cost ******ociated with that can mean that companies simply do not provide it condemning many if their customers to poor service with long response times. Posted ID- aprb954
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